We’re sorry that you are experiencing this! We have seen this happen occasionally with some orders and created some next steps walkthroughs here to help!
To expedite your request, should you decide to submit a ticket, please be sure to include the full mailing address - including unit/apartment numbers etc.
USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. In almost every case the package was most likely marked as delivered accidentally and will arrive within the following 1-3 business days.
Please ensure that your package is not in your mailbox, in your apartment office, package mailbox, or on the doorstep. These arrive in a tube so they can sometimes be easy to miss.
If you want to be proactive about it, the next best step is to contact your local post office. Make sure to call your LOCAL office, and not the USPS hotline (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the package, and ask them for details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.
If you decide to submit a support ticket, please be sure to include your FULL shipping address (including apartment or building number) and your order number. Please also include the steps you have already taken (speaking with neighbors, asking those living in your house if they have seen the shipping tube, contacting the local
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